Solutions2Share Support Site
– The Solutions2Share Support site accessible at https://desk.zoho.com/portal/solutions2share/home
allows a customer to discuss problems with other users, or look for resolutions in our knowledge base
and forums. For topics that cannot be solved with the help of these, a support ticket can easily be opened and will be triaged and routed to the relevant technician at Solutions2Share.
Support Incidents – A single support incident can involve several emails and offline work in order to be resolved. The Licensee agrees to provide Solutions2Share with detailed information about the issue encountered and cooperate with Solutions2Share’s requests for additional information as they attempt to resolve the issue. Solutions2Share support engineers will make reasonable efforts to resolve your support issues; however, Solutions2Share does not guarantee that all support issues will be resolved. Bug reports and product feature suggestions are not considered support incidents. Solutions2Share is not obligated to acknowledge or address product feature suggestions.
Software Assurance – With the Software Assurance the latest versions of the product are made available to you on the website. Even when changing from one version of SharePoint to another we provide you a new version of the product as soon as possible. The Software Assurance includes all “major releases” of the products. In addition, on requestbeta versions of the product can also be tested.
Test and Development License – Software license that allows the software to be installed on a single non-production SharePoint farm for development and testing purposes only.